Customer Chatbots, Done Right

The lessons

1. When a Bot Helps and When It Hurts Members

   You finish with: a yes-or-no decision for your business

2. Give It the Right Answers Members

   You finish with: a knowledge sheet for the bot

3. Rules: Disclosure and a Way to a Person Members

   You finish with: bot rules written down

4. Test It With Hard Questions Members

   You finish with: twenty test questions and the fixes

5. Read the Chat Logs for Gaps Members

   You finish with: missing answers found from real chats

6. A Weekly Tune-Up Members

   You finish with: a fifteen-minute weekly check