Complaints, Refunds, and Returns

The lessons

1. A Returns Policy That's Fair and Clear Members

   You finish with: a one-page policy

2. Decide Refunds the Same Way Every Time Members

   You finish with: a refund decision guide

3. A Returns Log You Can Learn From Members

   You finish with: a clean log with reason codes

4. Which Products Come Back, and Why Members

   You finish with: return rates by product and reason

5. Disputes and Chargebacks Members

   You finish with: an evidence pack for a payment dispute

6. Win Back an Unhappy Customer Members

   You finish with: a follow-up that brings them back